Data Privacy Notice and Consent

OneLapuLapu Super App

Last updated: May 29, 2026

The City Government of Lapu-Lapu, through the Information Technology Office, is committed to protecting and safeguarding your personal data in full compliance with the Data Privacy Act of 2012, its Implementing Rules and Regulations, and applicable national policies on data governance, cybersecurity, and data sovereignty.

In line with the Philippine Government's digital transformation initiatives and national mandates on sovereign data management, the City Government ensures that all information collected through this Citizen Portal is processed, stored, managed, and protected using secure and authorized systems under the supervision of the Information Technology Office.

By registering and using this Citizen Portal, you voluntarily agree and consent to the collection, processing, storage, and use of your personal information, which may include your name, birthdate, address, contact number, email address, government-issued information, demographic details, and other relevant records necessary for the delivery of government services.

Your information may be used for the following lawful purposes:

• Verification of identity, residency, and eligibility for city government programs and services
• Processing of applications, requests, registrations, appointments, and availment of public services
• Communication of official updates, notices, schedules, announcements, and transaction results through SMS, email, mobile notifications, or other official communication channels
• Improvement of public service delivery, planning, analytics, reporting, and policy development
• Integration and validation with authorized government records and databases when legally necessary
• Security monitoring, fraud prevention, system auditing, and protection against unauthorized or malicious activities

All collected information shall be treated with strict confidentiality. Access to personal data is limited only to authorized personnel, offices, or partner government agencies with legitimate and lawful authority to process such information in accordance with existing laws, regulations, and inter-agency agreements.

The City Government of Lapu-Lapu implements appropriate organizational, administrative, physical, and technical security measures to ensure the protection of your personal data against unauthorized access, disclosure, misuse, alteration, destruction, loss, or cyber-related threats.

The Information Technology Office likewise adheres to national standards and best practices relating to cybersecurity, secure data handling, digital governance, and data sovereignty to ensure that citizen information remains protected, properly managed, and processed responsibly.

As a data subject, you have the right to:

• Access your personal data
• Request correction or updating of inaccurate information
• Withdraw consent when applicable
• Request deletion or blocking of data, subject to legal and regulatory limitations
• File a complaint regarding the handling of your personal information

For concerns, inquiries, or requests relating to your personal data, you may contact the City Government of Lapu-Lapu through its official communication channels or through the Information Technology Office.

By proceeding with registration and use of this Citizen Portal, you acknowledge that you have read, understood, and agreed to the terms of this Data Privacy Notice and Consent.